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Returns & Refunds Policy
Due to the perishable nature of our craft beer and fresh food products, we cannot accept returns for change of mind. If your order is damaged, faulty, or incorrect upon delivery, please contact us within 48 hours for a replacement or refund.
1
Document the Issue
Take clear photos of the damaged product and the shipping packaging as soon as it arrives.
2
Contact Support
Email our customer service team with your order number and the photos of the affected items.
3
Assessment
Our team will review your claim within 24 hours to verify the defect or shipping error.
4
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a replacement shipment at no extra cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing